Sr. no.

07010716 – Front Office Management

09 TOPICS TO BE COVERED TEACHING HOURS DOMAIN
Theory

Hotel Front Office and Role in Hotel Revenue Generations, Preparing for Guest Services, Relationship & Coordination with Housekeeping and other Divisions, The Hotel Organization and the front office manager,.

Managing Guests from Check in to Check Out – Role of Front Office, Property management systems, System wide reservations, Guest registration, Managing the financials, Guest checkout, Procedures Forms & Formats

Revenue Management : An Introduction, Customers’ Knowledge and Consumer Behavior, Internal  Assessment  and  Competitive  Analysis,  Economic  Principles  and  Demand Forecasting, Reservations and Channels of Distribution, Dynamic Value-Based Pricing, Channel  and  Inventory  Management,  The  Revenue  Management  Team,  Staffing Challenges, Recruitments & Training, Managing Hospitality, Promoting in house sales,

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Must know
Effective interdepartmental communications, Front Office Structures, layouts Trends & Practices

Strategic Management and Following the Rev MAP, Tools, Tactics, and Resources

It is going to happen- Handling Emergencies, Managing Guest Safety & security Gearing for Interviews, The role of Supervisor and Managers Responsibilities.

5 Desirable to Know
Practical

  • Front Office Planning – The FOM’s Role
  • Professional Front Office Layout & Organisations
  • Front Office Operations : Activities, Records & Regulations to supplement theory syllabus
  • Safety & Security Practices & Role of Hotel Front Office
  • Revenue Management in Front Office Operations
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Must know
Syllabus books

  • Hotel Front Office Management – James A Bardi Wiley Publications
  • Introduction to the revenue management for Hospitality Industry, Principles and Practices for the Real World, An Kimberly Tranter, Trevor Stuart-Hill, Juston Parker, Pearson Publications
Admissions