| Sr. No. |
07010711: Laundry Management |
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| 04 | TOPICS TO BE COVERED | TEACHING HOURS | DOMAIN |
| Theory
Laundry: The Concept, Importance, Organisation Structure, Key Roles & People, , Functions of a Laundry, Professional Laundry Set Up, Linen Room, Uniform Room, Tailor Room, Setups & Functions, Equipments Used in laundry, Their Salient Features, Laundry Chemicals, Laundry Do’s and Dont’s, On Premises Laundry, Off Premises Laundry, Commencing the Day’s Work – Briefing, De Briefing, Day Schedules. Laundry Planning & Operations: The Space, Requirements, Water and Energy Supply & provisions, Financial Aspects, Staff Patterns, Target Clientele, Location, Design, The Laundry Cycle: The collection of linen, sorting, tagging, washing, drying, ironing, storing, mending, discarding, process and precautions. Hotel Laundry Services, Records & Registers Managing Guest Laundry: Valet Services: Collecting Guest laundry and returns, Do’s and Dont’s; Handling guests Linens, Stains & Removals, Wash Care Instructions, Ironing and . Emerging Trends in laundry: Best Practices, Environmental Aspects, Energy Conservation, Ergonomics, Effective Communications & Coordination, Applications of Technology Out Sourcing, New |
15
15
15
10
|
Must know | |
| Dry Cleaning Instructions & Practices, Mending and Repairs, Damages and Colour Bleedings, Pricing, Guest Communication & interactions, Promotional Strategy, Effective Customer Service | 3 | Desirable to Know | |
| Techniques, Information Systems, Inventories and Audits, Global Practices, Legal and Ethical Issues in Laundry Services, Quality Assurance. |
2 | Nice to Know | |
Practical
|
15
15 15 15 |
Must know | |
| Syllabus books
– Accommodation & Cleaning Services, Vol. I & II, David, Allen, Hutchinson – Hotel and Catering Studies – Ursual Jones – Hotel House Keeping – Sudhir Andrews Publisher: Tata Mc Graw Hill – House Keeping Management for Hotels, Rosemary Hurst, Heinemann – Housekeeping Management – Margaret M. Leappa & Aleta Nitschke – In House Management by A.K. Bhatiya – Key of House Keeping by Dr. Lal Commercial – Housekeeping & Maintenance – Stanley Thornes – Hotel Housekeeping Operations & Management – Reghubalan, Oxford University Press. – Management of Hotel & Motel Security (Occupational Safety and Health) By H. Burtein, Publishers: CRC – Managing Housekeeping Custodial Operation – Edwin B. Feldman – Managing Housekeeping Operations – Margaret Kappa & Aleta Nitschke – The Professional Housekeeper – Madelin Schneider, Georgina Tucker & Mary Scoviak, John Wiley & Sons |
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