Sr. No.

07010711: Laundry Management
04 TOPICS TO BE COVERED TEACHING HOURS DOMAIN
Theory

Laundry: The Concept, Importance, Organisation Structure, Key Roles & People, , Functions of a Laundry, Professional Laundry Set Up, Linen Room, Uniform Room, Tailor Room, Setups & Functions, Equipments Used in laundry, Their Salient Features, Laundry Chemicals, Laundry Do’s and Dont’s, On Premises Laundry, Off Premises Laundry, Commencing the Day’s Work – Briefing, De Briefing, Day Schedules.

Laundry Planning & Operations: The Space, Requirements, Water and Energy Supply & provisions, Financial Aspects, Staff Patterns, Target Clientele, Location, Design, The Laundry Cycle: The collection of linen,  sorting, tagging, washing, drying, ironing,     storing,   mending, discarding, process and precautions. Hotel Laundry Services, Records & Registers

Managing Guest Laundry: Valet Services: Collecting Guest laundry and returns, Do’s and Dont’s;  Handling guests Linens, Stains & Removals, Wash Care Instructions, Ironing and    .

Emerging Trends in laundry: Best Practices, Environmental Aspects, Energy Conservation, Ergonomics, Effective Communications & Coordination, Applications of Technology Out Sourcing, New

  

 

15

 

15

 

 

15

 

 

10

 

 

 

 Must know
Dry Cleaning Instructions & Practices, Mending and Repairs, Damages and Colour Bleedings, Pricing, Guest Communication & interactions, Promotional Strategy, Effective  Customer Service 3 Desirable to Know
Techniques, Information Systems, Inventories and      Audits, Global Practices, Legal and Ethical Issues in Laundry Services, Quality Assurance.
 2 Nice to Know
Practical

  • Layout of Linen and Uniform Room/Laundry
  • Laundry Machinery and Equipment
  • Stain Removal
  • Selection and Designing of Uniforms
  •  Visit to a professional Laundry
 15

15

15

15

 Must know
Syllabus books

–          Accommodation & Cleaning Services, Vol. I & II, David, Allen, Hutchinson

–          Hotel and Catering Studies – Ursual Jones

–          Hotel House Keeping – Sudhir Andrews Publisher: Tata Mc Graw Hill

–          House Keeping Management for Hotels, Rosemary Hurst, Heinemann

–          Housekeeping Management – Margaret M. Leappa & Aleta Nitschke

–          In House Management by A.K. Bhatiya

–          Key of House Keeping by Dr. Lal Commercial

–          Housekeeping & Maintenance – Stanley Thornes

–          Hotel Housekeeping Operations & Management – Reghubalan, Oxford University Press.

–          Management of Hotel & Motel Security (Occupational Safety and Health) By H. Burtein, Publishers: CRC

–          Managing Housekeeping Custodial Operation – Edwin B. Feldman

–          Managing Housekeeping Operations – Margaret Kappa & Aleta Nitschke

–          The Professional Housekeeper – Madelin Schneider, Georgina Tucker & Mary Scoviak, John Wiley & Sons