Sr. No.

07010513: Accommodation Management-I

03 TOPICS TO BE COVERED TEACHING HOURS DOMAIN
Housekeeping Supervision: Importance of inspection, Check- list for inspection, Typical

areas usually neglected where special attention is required, Self- supervision techniques for

cleaning staff,

Unit – 2 Planning Trends in Housekeeping: Planning Guest rooms, Bathrooms, Suites, Lounges,

landscaping, planning for the provision of Leisure facilities for the guest, Boutique hotel

concept. Planning and Organizing in the House Keeping: Area Inventory list, Frequency schedules,

Unit – 3 Budgeting: Budget  and  budgetary  controls,  The  budget  process,  Planning capital  budget, Planning  operation  budget,  Operating  budget  – controlling  expenses  – income  statement, Purchasing systems – methods of buying, Stock records – issuing and control

Unit – 4 Front Office Accounting and Night Auditing: Introduction to Accounting fundamentals,

Guest and non guest accounts, Accounting system, Non automated, semi automated and

fully automated), Night Auditing: Introduction, Objective and job description of Night Auditor

 

 

15

 

15

 

15

 

 

5

 

 

 

 

 

 

Must know

Degree of discretion/ delegation to cleaning staff., staffing matrix, duty roasters, staff appraisals.

Performance standards, Productivity Standards, Inventory Levels, Standard

Operating Procedures & Manuals, Job Allocation, Manpower Planning, Planning duty roster.

Night Audit process, Preparing night audit reports

 

10

Desirable to Know
Practical

  • Preparing Guestroom and public area checklists
  • Preparing Duty Roasters, Understanding Staff Matrix.
  • Planning layouts of Guest Rooms, Boutique hotels, PowerPoint’s on salient features in respect to accommodation of Hotels.
  • Understanding Hotel Accommodation Budgets
  • Preparing for Interviews of Assistants as Supervisors and Facing Supervisors Interviews.
15

15

 

 

15

 

15

  Syllabus books

  • Accommodation & Cleaning Services, Vol. I & II, David, Allen, Hutchinson
  • Hotel and Catering Studies – Ursula Jones
  • Hotel Hostel and Hospital Housekeeping – Joan C Branson & Margaret Lennox (ELBS)
  • Hotel House Keeping – Sudhir Andrews Publisher: Tata Mc Graw Hill.
  • House Craft – Valerie Paul
  • House Keeping Management by Dr. D.K. Agarwal
  • House Keeping Management for Hostels, Rosemary Hurst, Heinemann
  • Housekeeping and Front Office – Jones
  • Housekeeping management – Margaret M. Leappa & Aleta Netschke
  • Hotel Housekeeping Operations & Management – Raghubalan, Oxford University Press
  • In House Management by A.K Bhatiya
  • Key of House Keeping by Dr. lal