|S. No||07010409: Accommodation & Front Office Foundation -II|
|03||TOPICS TO BE COVERED||TEACHING HOURS||DOMAIN|
Cleaning of Public Areas: Cleaning of Public Areas: Cleaning Process, Cleaning and
Upkeep of Public areas, (Lobby,Cloakrooms/ Restaurant/bar/banquet Halls/
Administration offices/ Lifts and Elevators/ Staircase/ back areas/ Front areas/ Corridor),
Special Provisions for Guests, Safety, Security and First Aid: Guest room features for differently abled – added features and modifications, Public Areas: Wash – rooms,
restaurants, main entrance etc. added features and modifications.
The Concept and Importance, Safety: Accidents, Fires
(Cause, Procedure, Accident report form), Security: Security of Guest/ Staff/ Public areas/
Rooms/ Back office areas, First Aid: Concept and Emergency Procedures (Heart Attack,
Fits, Burns, Fainting, Fractures, Scalds, Artificial respiration
The Guest Stay with Hotel: Registration: concept, systems and its procedure, Registration
form and C Form, No Shows, Rooming of Guests, Message Handling, Dealing with Guests
Requests and Complaints, Travel Desk and Concierge: functions; luggage, paging, message and left luggage handling procedure, foreign currency handling, Room selling techniques, Communicating with guests.
The Guest Departure and Post Departure Services at Front Desk: The guest accounting, the guest ledgers, city ledger, tips and advances, front office cash sheet, paid out, bank net
receipts, over and shorts, settlement of bills, credit card handling, handling vouchers of –
room rate, food sales, laundry, other guest services, miscellaneous charges, credit security
measures, cash and credit control, express check out, early and late check outs, group
departures, post departure courtesy services
|Pest Control: Types of pests, Control procedures, Safeguarding Assets: Concerns for safety
and security in Housekeeping operations, Concept of Safeguarding assets.
|5||Desirable to Know|
|Service Design, for typical Market Segment (Safety, security & Comfort); Airlines crew guest rooms, single lady guests, Children.
||5||Nice to Know|
|– Role play: In ref to the theory syllabus
|Desirable to Know|