07010205: English Communication / Mil Communication

   
Topics to be covered Hours Domain
Handle requests, complaints and queries: Target language (May I…? Help me understand…., 5Ws & 1H, accepted conduct protocols, usage of functional modals 10  

 

 

 

 

Must Know
Narrative Skills: Recount personal experiences with assistance, live narration, future projections, express familiar and recurring events, acquaintance with diverse vocabulary 15
Telephone etiquettes: Do’s & Don’ts, progression of dialogue, assertive and concrete communication, how to receive and convey messages Reading and Listening Comprehension: Paraphrasing, forming opinions, making projections, familiarity with varied accents  

25
Communicate through emails on complex issues: customer handling, offering suggestions, receiving feedback, information exchange, coordinating for event planning.

Correction of phonetic errors

Acquaintance and removal of Indianisms

Forming opinions and supporting them with real life examples

  

9

 
Practical

Grievance and query handling through role plays and related videos

Written and spoken narrative skills: Activity based

 7
Telephone Etiquettes: Scenario based role plays

Comprehension practice: Audio/Video/passages

 15
Collage activities on current/ contemporary industry based issues

 

 10