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07010205: English Communication / Mil Communication |
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| Topics to be covered | Hours | Domain |
| Handle requests, complaints and queries: Target language (May I…? Help me understand…., 5Ws & 1H, accepted conduct protocols, usage of functional modals | 10 |
Must Know |
| Narrative Skills: Recount personal experiences with assistance, live narration, future projections, express familiar and recurring events, acquaintance with diverse vocabulary | 15 | |
| Telephone etiquettes: Do’s & Don’ts, progression of dialogue, assertive and concrete communication, how to receive and convey messages Reading and Listening Comprehension: Paraphrasing, forming opinions, making projections, familiarity with varied accents |
25 |
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| Communicate through emails on complex issues: customer handling, offering suggestions, receiving feedback, information exchange, coordinating for event planning.
Correction of phonetic errors Acquaintance and removal of Indianisms Forming opinions and supporting them with real life examples |
9
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| Practical
Grievance and query handling through role plays and related videos Written and spoken narrative skills: Activity based |
7 | |
| Telephone Etiquettes: Scenario based role plays
Comprehension practice: Audio/Video/passages |
15 | |
| Collage activities on current/ contemporary industry based issues
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10
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