| 3 | 07010103 : Accommodation Foundation I | ||
| Topics to be covered | Teaching Hours | Domain | |
| Hotel Housekeeping: Introduction, Meaning and definition Importance of Housekeeping, Sections of Housekeeping, Responsibilities of the Housekeeping department, a career in the Housekeeping department. Housekeeping Department: Organizational framework of the Department (Large/Medium/Small Hotel), Role’ of Key Personnel in Housekeeping, Job Description and Job Specification of staff in the department, Attributes and Qualities of the Housekeeping staff – skills of a good Housekeeper, The Guest Accommodation: Housekeeping salient Features, Description, Guest Room amenities, supplies and services, Floors, Room Name List Patterns, Guest Elevators, Floor Pantries, Guest Safety on Floors, Guest Safety Procedures during Fire, emergencies |
12
8
10 |
Must Know
Must Know |
|
| Housekeeping Procedures: Briefing, Debriefing, Gate pass, indenting from stores, Inventory of Housekeeping Items Housekeeping control desk, Importance, Role, Co-ordination, check list, key control. Handling Lost and Found, Forms, Forms and registers used in the Control Desk, Paging systems and methods, |
5
|
||
| The Hotel Guest Room: Layout of guest room (Type), Layout of corridor and floor pantry, Types of guest rooms, Guest Room Features – Housekeeping Perspective. | 5 | ||
| Inter departmental Coordination with more emphasis on Front office and the Maintenance department, Hygiene and Grooming Standards of Housekeeping Personnel | 4 | Desirable to know | |
| Handling of Guest queries, problem, request, General operations of control desk | 1 | Nice to Know | |
| Practical
Understanding Personal Hygiene Grooming Standards Understanding Layouts of Front Office and Housekeeping. Familiarisation with equipments and tools Rooms layout and standard supplies. (Amenities) DO’S and Don’ts for new entrants/employees in the front office Hotel terminology Note: For focused inputs of accommodation the practical hours may be split up i.e first Two for Front Office and next Two for Housekeeping, thus completing 4 practical lab hours per week of two credit equivalence. |
10 10 10 |
Must Know | |
| Suggested Readings:
Hotel Hostel and Hospital Housekeeping – Joan C Branson & Margaret Lennox (ELBS). Hotel House Keeping – Sudhir Andrews Publisher: Tata Mc Graw Hill. Hotel Housekeeping Operations & Management – Raghubalan, Oxford University Press. Housekeeping and Front Office – Jones Security Operations By Robert Mc Crie, Publishe: Butterworth – Heinemann The Professional Housekeeper – Tucker Schneider,; Wiley Publications |
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