|3||07010103 : Accommodation Foundation I|
|Topics to be covered||Teaching Hours||Domain|
|Hotel Housekeeping: Introduction, Meaning and definition Importance of Housekeeping, Sections of Housekeeping, Responsibilities of the Housekeeping department, a career in the Housekeeping department. Housekeeping Department: Organizational framework of the Department (Large/Medium/Small Hotel), Role’ of Key Personnel in Housekeeping, Job Description and Job Specification of staff in the department, Attributes and Qualities of the Housekeeping staff – skills of a good Housekeeper, The Guest Accommodation: Housekeeping salient Features, Description, Guest Room amenities, supplies and services, Floors, Room Name List Patterns, Guest Elevators, Floor Pantries, Guest Safety on Floors, Guest Safety Procedures during Fire, emergencies||
|Housekeeping Procedures: Briefing, Debriefing, Gate pass, indenting from stores, Inventory of Housekeeping Items Housekeeping control desk, Importance, Role, Co-ordination, check list, key control. Handling Lost and Found, Forms, Forms and registers used in the Control Desk, Paging systems and methods,||
|The Hotel Guest Room: Layout of guest room (Type), Layout of corridor and floor pantry, Types of guest rooms, Guest Room Features – Housekeeping Perspective.||5|
|Inter departmental Coordination with more emphasis on Front office and the Maintenance department, Hygiene and Grooming Standards of Housekeeping Personnel||4||Desirable to know|
|Handling of Guest queries, problem, request, General operations of control desk||1||Nice to Know|
Understanding Personal Hygiene Grooming Standards
Understanding Layouts of Front Office and Housekeeping.
Familiarisation with equipments and tools
Rooms layout and standard supplies. (Amenities)
DO’S and Don’ts for new entrants/employees in the front office
Note: For focused inputs of accommodation the practical hours may be split up i.e first Two for Front Office and next Two for Housekeeping, thus completing 4 practical lab hours per week of two credit equivalence.
Hotel Hostel and Hospital Housekeeping – Joan C Branson & Margaret Lennox (ELBS).
Hotel House Keeping – Sudhir Andrews Publisher: Tata Mc Graw Hill.
Hotel Housekeeping Operations & Management – Raghubalan, Oxford University Press.
Housekeeping and Front Office – Jones
Security Operations By Robert Mc Crie, Publishe: Butterworth – Heinemann
The Professional Housekeeper – Tucker Schneider,; Wiley Publications